Urgent Security Alert: Spoofing Attempts Using ACU’s Phone Number

We want to take a moment to alert you about recent spoofing attempts involving Associated Credit Union’s main phone number: 770-448-8200. We know how unsettling this can be, and we want to reassure you that your safety and peace of mind are our top priorities.

What’s happening?

Scammers have been impersonating ACU by falsifying caller ID information to make it appear that they are calling from our official number. While we use this number to contact members regarding their accounts, we urge you to stay cautious. If you receive a call from 770-448-8200 outside of our regular business hours, or if the call feels suspicious—such as being overly aggressive, unusually long, or just not quite right—it could be a spoofing attempt.

If this happens, please hang up immediately and call us back at a trusted number. Our team is always ready to help and will gladly continue the conversation where it left off

What Is Spoofing?

Spoofing occurs when a caller deliberately manipulates the caller ID to appear as though they’re calling from a trusted source—like a financial institution, government agency, or, in this case, ACU. The goal is often to trick individuals into providing personal information that can be used for fraudulent activity.

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A Note About Text Messages from ACU

We also want to clarify how we use text messaging to protect you.
You may receive a text message from ACU to verify a credit card transaction that appears outside your normal spending pattern. In these cases, we may ask you to respond to confirm whether you made the purchase. However, we will never ask you to provide sensitive information via text, such as your account number, full Social Security number, or login credentials.

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Please Read – Important Fraud Prevention Tips

Your security is our top priority, and we want to protect you from fraud. If something feels off, trust your instincts and take a moment to pause.

Here are some important reminders:

• We will never add new contacts to move money via Zelle or external transfers on your behalf.
• We will never discourage you from confirming the legitimacy of a call. You should always feel empowered to hang up and contact us directly using the number on your account statement or our official website.
• We will never pressure you to act quickly or make a rushed decision.
• We will never ask for usernames or passwords via text—or provide personal or account information unless you contact us first.

If you’re ever pressured to act urgently, especially over the phone or via text—please pause and verify. Contact us directly using the trusted number on your statement or the ACU website.

Taking a moment to confirm can protect you from fraud. We're here to support you—always.