Ensuring your financial safety and security is of utmost importance to ACU. We want to make you aware of the latest spoofing scam that has come to our attention.

What is spoofing and how does it work?

"Spoofing" occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise his or her identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by “spoofers” who masquerade as representatives of banks, creditors, insurance companies, or even the government.

Spoofing Scam using phone number 800-952-1927:

If you receive a call from 800-952-1927 claiming to be from the ACU Fraud Department, it's important to hang up immediately and call ACU using the number on your account statement or the Associated Credit Union website to verify the authenticity of the request.

Spoofing Scam using phone number 866-895-7622:

If you receive a call from 866-895-7622 attempting to report Zelle fraud on your account, it’s important to hang up immediately and call ACU using the number on your account statement or the Associated Credit Union website to verify the authenticity of the request.

Spoofing Scam using a Text Message:

If you receive a text message from Associated CU (as shown in the example below), we advise you not to respond. An Associated Credit Union representative will never send you a text message to report fraud on your account.

Exercise caution if you’re feeling pressured to provide information urgently over the phone or through a text message. To protect yourself from fraud, we advise you to verify the authenticity of the request by calling the number on your account statement or the Associated Credit Union website.